Privacy Policy for 11kk App

01 Introduction

At 11kk app, we take your privacy seriously. We know that when you hand over personal information to register an account or make a deposit, you're trusting us to handle it responsibly. That trust is something we work hard to earn and keep.

This Privacy Policy covers all personal data collected through the 11kk app website at 11kk-app.vip, including data collected during registration, during gameplay, through payment transactions, and through your interactions with our customer support team.

We are committed to being transparent about what data we collect and why. If anything in this policy is unclear, please reach out to our support team and we'll explain it in plain language.

02 Data We Collect

11kk app collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party service providers involved in payment processing and identity verification.

Data you provide directly:

• Full name and date of birth
• Email address and phone number
• Payment method details (processed securely via our payment partners)
• Identity documents submitted for verification purposes
• Communications sent to our support team

Data collected automatically:

• IP address and approximate location
• Device type, operating system, and browser information
• Pages visited and time spent on the platform
• Betting history and transaction records
• Session data and login timestamps

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request.

03 How We Use Your Data

Every piece of data that 11kk app collects is used for a specific, legitimate purpose. We do not use your data for anything beyond what is described here.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how your data is being used, contact us at [email protected].

04 Legal Basis for Processing

11kk app processes your personal data on the following legal grounds:

• Contract performance: Processing your registration data, deposits, withdrawals, and bet settlements is necessary to fulfil our contractual obligations to you as a player.
• Legal obligation: We are required by law to verify player identities, maintain transaction records, and report suspicious activity. This data processing is mandatory and cannot be opted out of.
• Legitimate interests: We process usage data and security logs to protect the platform and our players from fraud, abuse, and technical failures.
• Consent: Where we send you promotional communications or use non-essential cookies, we do so only with your explicit consent, which you can withdraw at any time.

05 Data Sharing

11kk app does not sell, rent, or trade your personal data to any third party. We share data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by strict data security standards.
• Identity verification providers: When you submit documents for account verification, they are processed by our verification partner. Documents are not stored on 11kk app servers after verification is complete.
• Regulatory and legal authorities: We may be required to share data with government bodies, law enforcement, or financial regulators where required by applicable law. We will notify you of such disclosures where legally permitted to do so.
• Platform infrastructure providers: Our hosting and security providers may have access to server logs and usage data as part of their service. They are contractually prohibited from using this data for any purpose other than providing services to 11kk app.

All third parties who receive data from 11kk app are required to handle it in accordance with applicable data protection laws and are prohibited from using it for their own marketing or commercial purposes.

06 Data Retention

11kk app retains your personal data for as long as your account is active and for a period after closure as required by law or legitimate business need. The following retention periods apply:

• Account data: Retained for the duration of your account and for 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for 7 years to comply with financial regulations and anti-money laundering obligations.
• Identity documents: Retained for the duration of your account and deleted within 90 days of account closure, unless retention is required by law.
• Support communications: Retained for 3 years from the date of the last communication.
• Usage and session data: Retained for 12 months on a rolling basis.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

07 Cookies

11kk app uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here is a breakdown of the cookies we use:

We do not use advertising cookies or tracking cookies that follow you across other websites. You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use 11kk app.

08 Your Rights

As a user of 11kk app, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".

• Right of access: You can request a copy of all personal data we hold about you. We will provide this within 30 days of your request.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request deletion of your personal data. Note that some data must be retained for legal reasons even after account closure.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your data in a structured, machine-readable format so you can transfer it to another service.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary.

09 Data Security

Protecting your data is a core responsibility at 11kk app. We implement a range of technical and organisational measures to keep your information safe from unauthorised access, loss, or misuse.

• All data transmitted between your device and 11kk app is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way hashing — we cannot see your password, only verify it.
• Payment data is handled exclusively by PCI-DSS compliant payment processors and is never stored on our servers.
• Access to personal data within our organisation is restricted to staff who need it to perform their job functions.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• We conduct regular security reviews and update our practices in line with industry standards.

In the unlikely event of a data breach that affects your personal data, we will notify you by email within 72 hours of becoming aware of the breach, along with details of what happened and what steps we are taking to address it.

10 Minors

11kk app is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is performed during the registration process, and we may request additional proof of age at any time.

If we become aware that a minor has registered an account or provided personal data, we will immediately close the account, delete all associated data, and refund any deposits made. If you believe a minor has registered on 11kk app, please contact us immediately at [email protected].

11 Third-Party Links

The 11kk app platform does not contain links to external third-party websites. All links within the platform direct to pages within 11kk-app.vip. This policy applies only to data collected through the 11kk app platform and does not cover any third-party services you may access independently.

Our payment partners — bKash, Nagad, and Rocket — operate their own privacy policies which govern how they handle your data during payment processing. We recommend reviewing their policies if you have questions about how your payment data is handled on their end.

12 Policy Changes

11kk app may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by email at least 14 days before the changes take effect.

The date at the top of this page shows when the policy was last updated. We encourage you to review this page periodically. Your continued use of 11kk app after any changes take effect constitutes your acceptance of the updated policy.

If you disagree with any changes to this Privacy Policy, you have the right to close your account before the changes take effect. Contact our support team and we will process your account closure and return any remaining balance to your registered payment method.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 11kk app handles your personal data, please get in touch. We take all privacy enquiries seriously and aim to respond promptly.

• Email: [email protected]
• Subject line for data requests: "Data Rights Request"
• Subject line for privacy concerns: "Privacy Enquiry"
• Live Chat: Available 24/7 via the 11kk app platform
• Response time: Within 30 days for formal data requests; within 24 hours for general enquiries

For formal complaints that cannot be resolved through our support team, please email [email protected] with the subject line "Formal Privacy Complaint". We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days.