Legal

Terms and Conditions for 11kk App

These terms govern your use of 11kk app. Please read them carefully before registering or placing any bets. By creating an account, you confirm that you have read, understood, and agreed to everything on this page.

Last updated: 1 January 2025
Key Points

What You Need to Know Before You Start

These are the most important points from the 11kk app terms and conditions. The full details are in the sections below.

You Must Be 18+

Only players aged 18 and above are permitted to register and bet on 11kk app. We verify age during registration and reserve the right to request additional proof at any time.

One Account Per Person

Each player is allowed one account on 11kk app. Creating duplicate accounts to claim multiple bonuses or circumvent restrictions is a violation of these terms and will result in account closure.

Fair Withdrawal Rules

Withdrawals on 11kk app are processed quickly and fairly. Bonus funds are subject to wagering requirements before withdrawal. Real money deposits can be withdrawn at any time subject to verification.

No Fraudulent Activity

Any attempt to manipulate games, exploit technical errors, use bots, or engage in fraudulent payment activity will result in immediate account suspension and forfeiture of all funds.

Account Security

You are responsible for keeping your 11kk app login credentials secure. Do not share your password with anyone. We will never ask for your password via email, chat, or phone.

We Can Update These Terms

11kk app reserves the right to update these terms and conditions at any time. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

These terms and conditions ("Terms") form a legally binding agreement between you and 11kk app. By accessing or using the 11kk app platform at 11kk-app.vip, you agree to be bound by these Terms in full. If you do not agree, please do not use the platform.

01 Acceptance of Terms

By registering an account on 11kk app, making a deposit, or placing a bet, you confirm that you have read these Terms in full and agree to be bound by them. These Terms apply to all users of the 11kk app platform, including visitors who browse without registering.

If you are using 11kk app on behalf of another person, you confirm that you have the authority to bind that person to these Terms. In practice, accounts are personal and non-transferable — each account must be registered and used by the same individual.

These Terms should be read alongside our Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and 11kk app.

02 Eligibility

To register and use 11kk app, you must meet all of the following requirements:

  • You must be at least 18 years of age.
  • You must be legally permitted to participate in online betting in your jurisdiction.
  • You must not be a resident of any jurisdiction where online betting is explicitly prohibited by law.
  • You must not be an employee, contractor, or close family member of an employee of 11kk app or any of its affiliated companies.
  • You must not have been previously excluded or banned from 11kk app.

11kk app reserves the right to request proof of age and identity at any time. If you cannot provide satisfactory documentation, your account may be suspended and any pending withdrawals held until verification is complete.

03 Account Registration

Each player is permitted to hold only one account on 11kk app. If we detect that a player has registered multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — all associated accounts may be closed and any balances forfeited.

When registering, you must provide accurate and complete information. This includes your real name, date of birth, and a valid contact method. Providing false information during registration is a breach of these Terms and may result in immediate account closure.

You are responsible for maintaining the confidentiality of your 11kk app username and password. Any activity that occurs under your account is your responsibility. If you suspect that your account has been accessed without your permission, contact our support team immediately.

11kk app will never ask for your password via email, live chat, or phone. If you receive any communication claiming to be from 11kk app and asking for your password, treat it as fraudulent and report it to us.

04 Deposits & Payments

11kk app accepts deposits via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT). There are no currency conversion fees on standard deposits.

The minimum deposit amount is ৳50. There is no maximum deposit limit for standard accounts, though higher deposit amounts may trigger additional verification checks in line with our anti-money laundering obligations.

Deposits are credited to your 11kk app account in real time in most cases. If a deposit does not appear within 30 minutes, contact our support team with your transaction reference number and we will investigate promptly.

  • All funds deposited must be your own money from a payment method registered in your name.
  • Depositing funds on behalf of another person is not permitted.
  • 11kk app does not accept deposits made with credit cards or borrowed funds.
  • Deposits made in error cannot always be reversed — contact support immediately if you deposit the wrong amount.

05 Withdrawals

Withdrawals from 11kk app are processed to the same payment method used for your most recent deposit. This is a standard anti-fraud measure. You cannot withdraw to a different account or payment method without contacting support and completing additional verification.

The minimum withdrawal amount is ৳200. Most withdrawals are processed within five minutes during normal operating hours. During periods of high volume, processing may take up to 30 minutes. We do not charge fees on standard withdrawals.

Before your first withdrawal, you may be required to complete identity verification. This is a one-time process and is required to protect both you and 11kk app from fraudulent activity. Once verified, future withdrawals are processed without additional checks for standard amounts.

  • Withdrawals are only available to verified account holders.
  • Bonus funds must meet wagering requirements before they can be withdrawn.
  • 11kk app reserves the right to delay withdrawals pending fraud or verification checks.
  • Withdrawals requested outside of payment provider operating hours may be delayed until the next available processing window.

06 Bonuses & Promotions

11kk app offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that will be clearly stated at the time the bonus is offered. These general terms apply to all bonuses unless otherwise specified.

Bonus funds are separate from real money funds in your account. When you place a bet, real money is used first unless the bonus terms specify otherwise. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirement.

  • Standard wagering requirements are 20x the bonus amount unless stated otherwise.
  • Bonuses are valid for 7 days from the date of issue unless stated otherwise.
  • Only one bonus can be active at a time per account.
  • 11kk app reserves the right to withdraw any bonus that was claimed in error or through abuse.
  • Players who self-exclude or set deposit limits may have their bonus eligibility affected.

Attempting to abuse the bonus system — including creating multiple accounts to claim the same bonus, or placing offsetting bets to meet wagering requirements without genuine play — is a breach of these Terms and will result in bonus cancellation and possible account closure.

07 Betting Rules

All bets placed on 11kk app are subject to the specific rules of the game or market being bet on. These rules are displayed within each game or betting market. By placing a bet, you confirm that you have read and understood the applicable rules.

Bets are final once confirmed. You cannot cancel or amend a bet after it has been placed and accepted by the system. In the event of a technical error that results in a bet being accepted incorrectly, 11kk app reserves the right to void the bet and return the stake to your account.

  • Minimum bet amounts vary by game and are displayed before you place your bet.
  • Maximum bet limits apply to all markets and are displayed within each game.
  • 11kk app reserves the right to limit the maximum bet of any individual player at any time.
  • Bets placed on events with obvious pricing errors may be voided at 11kk app's discretion.
  • In the event of a dispute about a bet outcome, the decision of 11kk app is final.

08 Prohibited Conduct

The following activities are strictly prohibited on 11kk app. Engaging in any of these activities will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities.

  • Using automated software, bots, or scripts to place bets or interact with the platform.
  • Exploiting software bugs, glitches, or errors for financial gain.
  • Colluding with other players to gain an unfair advantage.
  • Using stolen, fraudulent, or unauthorised payment methods.
  • Attempting to launder money through the platform.
  • Providing false identity information during registration or verification.
  • Registering multiple accounts to claim bonuses or circumvent restrictions.
  • Threatening, harassing, or abusing 11kk app staff or other players.

11kk app uses automated monitoring systems to detect suspicious activity. If your account is flagged, it may be temporarily suspended while we investigate. We will contact you via your registered email address if this occurs.

09 Responsible Gaming

11kk app is committed to promoting responsible gaming. We provide a range of tools to help players manage their betting activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options.

If you feel that your betting is becoming a problem, we strongly encourage you to use these tools or contact our support team. You can also visit our dedicated Responsible Gaming page for detailed guidance and resources.

Self-exclusion requests are processed within 24 hours. Once a self-exclusion is in place, it cannot be reversed for the duration of the exclusion period. 11kk app will make reasonable efforts to ensure that self-excluded players cannot access the platform, but we cannot guarantee that all access will be blocked across all devices.

10 Privacy & Data

11kk app collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and use of your data as described in that policy.

We do not sell your personal data to third parties. We may share data with payment processors, identity verification providers, and regulatory authorities where required by law. All data is stored securely using industry-standard encryption.

You have the right to request a copy of the data we hold about you, and to request correction or deletion of inaccurate data. To exercise these rights, contact our support team at [email protected].

11 Limitation of Liability

11kk app provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable law, 11kk app shall not be liable for any loss of profits, loss of data, or any indirect or consequential loss arising from your use of the platform. Our total liability to you in connection with any single incident shall not exceed the amount you deposited in the 30 days preceding the incident.

Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

12 Account Termination

You may close your 11kk app account at any time by contacting our support team. Any real money balance remaining in your account at the time of closure will be returned to your registered payment method, subject to standard verification checks.

11kk app reserves the right to suspend or permanently close any account that is found to be in breach of these Terms, without prior notice. In cases of serious breach — including fraud, money laundering, or abuse — balances may be forfeited and the matter referred to relevant authorities.

Accounts that have been inactive for 12 consecutive months may be classified as dormant. Dormant accounts are subject to a monthly maintenance fee of ৳50, deducted from the account balance. You will be notified by email before any fee is applied.

13 Changes to Terms

11kk app reserves the right to update or modify these Terms and Conditions at any time. When we make significant changes, we will notify registered players via email and display a notice on the platform for at least 14 days before the changes take effect.

Your continued use of 11kk app after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should close your account before the changes take effect.

The date at the top of this page reflects when these Terms were last updated. We recommend reviewing this page periodically to stay informed of any changes.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the 11kk app support team. We aim to respond to all enquiries within 24 hours.

  • Email: [email protected]
  • Live Chat: Available 24/7 via the platform
  • Response Time: Within 24 hours for email, typically under 5 minutes for live chat

For complaints that cannot be resolved through our support team, you may escalate the matter in writing to [email protected] with the subject line "Formal Complaint". We will acknowledge formal complaints within 48 hours and aim to resolve them within 14 days.

Understood the Terms? Start Playing on 11kk App

Registration takes under two minutes. Deposit from ৳50 using bKash, Nagad, or Rocket and start playing immediately — no download required.

18+ only. Please gamble responsibly. Responsible Gaming